Social Media Listening Services

Are you listening to what your customers are saying in the social web? If not, how do you hope to be part of the conversation? We want to help you.

Social media lets people, including your customers and your prospects, make their voices heard. Simply providing customer care via email and the phone is no longer enough for most businesses, including yours. Now more and more businesses are turning to social media less for promotion and marketing, and more for customer service. This can be a daunting task, especially if your organization lacks the resources and capabilities to properly execute and manage it all.

The good news is that figuring out how to provide great social customer care doesn’t have to be that difficult. ICUC can help you can make sure you’re offering the best social customer care possible, while also building authentic relationships with your customers in social media. To find out how we can help your business, get in touch >>>

How it Works

With our sophisticated technology and people-powered solutions, we’re able to listen around-the-clock to the conversations your customers are having online. We can assess for sentiment, location, demographic information, Net Promoter Score (NPS) and more. Custom reporting, analytics and engagement advice are all part of the ICUC social listening solutions available.

The Process

We scour the web for social mentions of your brand, your competitors, your industry – all the keywords that matter to you. If you’re interested, why not take us up on a social audit to determine what kind of candidate you might be for our services. To learn more about how we can help you, contact us now.

ICUC Advantages

  • Our monitoring teams are comprised of real people, expertly trained who work on a 24/7 basis in social listening.
  • Best-in-class technology is used to find mentions of your brand throughout the social web. We use the right tool for the job; we can purchase licenses for platforms on your brand’s behalf or administrate the tools you already own.
  • We monitor the major social media networks (Facebook, Twitter, Pinterest, Google+, Instagram, YouTube), message boards, blogs, forums, comment threads, and more.
  • We are experts at sorting through the noise (and there is a LOT of it) to find what’s really relevant

Applications of Listening

  • Identify trends as they’re developing.
  • Analyze the impact of ongoing campaigns
  • Know the unbiased public opinion about your brand, your business, your products and services.
  • Discover potential customers and new leads
  • Use listening to provide you with data for research activities
  • Find the justification you may need for marketing decisions

Signs you might need us

  • You don’t know where your customers are, what they’re saying or how to serve them in social media
  • Do you feel like your brand is left out of the conversation?
  • Wish you could detect a crisis early before it becomes damaging?
  • Feel like your social media efforts have no results?
  • Wish you knew what was trending in your business before all of your competitors?