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Review Management 2017-02-28T21:26:07+00:00

Location Review Management

Rank Higher in Local Search

Manage Online Product Reviews

Control your reputation

Social Media Review Management Solutions

Monitor & respond to location and product reviews to improve reputation & increase sales.

Location Reviews

Let us help you attract and retain more customers and increase revenue at your bricks and mortar locations.

  • Find negative reviews about your business online and escalate or engage with these messages.

  • Identify and correct inaccuracies in your online listings, so your locations rank higher in local search results.

  • Benchmark across all your locations and your competitors so you know where improvements are needed.

  • Combine skilled staff and advanced technology to analyze review sites, listings, web rankings, and more.

Product Reviews

We enable you to stay on top of all online reviews of your products and services. Enabling you to control your online reputation.

  • Evolve your offerings by applying customer feedback to product development

  • Execute immediate action on problem products

  • Be alerted of negative customer reviews

  • Benchmark product performance against competitors

Show me how to protect my brand on review sites

63%

of customers are more likely to make a purchase from a site which has user reviews.

88%

of consumers trust online reviews as much as a personal recommendation.

90%

of customers read online reviews before visiting a business

How it works: The Customer Journey

  • Receive notifications of new reviews and Q&A questions

  • Prevent sharing of inaccurate information by responding to questions first

  • Rapidly post responses to engage with reviewers & audience

  • Receive at-a-glance insight into consumer perceptions of your competitors’ products

  • Filter reviews by date, site, action taken or rating

  • Track overall activity to gain big-picture insights into NPS (Net Promoter Score), product perception, review trends, and review site activities.

Customer Journey
82%

of customers will hesitate to purchase from a business that has negative reviews

90%

of customers read online reviews before buying an item.

95%

of unhappy customers will make repeat purchases if a product issue is resolved quickly & efficiently.

Online Retailers Covered

(more added all the time)