Social Media Review Management Solutions
Monitor & respond to location and product reviews to improve reputation & increase sales.
Let us help you attract and retain more customers and increase revenue at your bricks and mortar locations.
Find negative reviews about your business online and escalate or engage with these messages.
Identify and correct inaccuracies in your online listings, so your locations rank higher in local search results.
Benchmark across all your locations and your competitors so you know where improvements are needed.
Combine skilled staff and advanced technology to analyze review sites, listings, web rankings, and more.
We enable you to stay on top of all online reviews of your products and services. Enabling you to control your online reputation.
Evolve your offerings by applying customer feedback to product development
Execute immediate action on problem products
Be alerted of negative customer reviews
Benchmark product performance against competitors
Show me how to protect my brand on review sites
of customers are more likely to make a purchase from a site which has user reviews.
of consumers trust online reviews as much as a personal recommendation.
of customers read online reviews before visiting a business
How it works: The Customer Journey
Receive notifications of new reviews and Q&A questions
Prevent sharing of inaccurate information by responding to questions first
Rapidly post responses to engage with reviewers & audience
Receive at-a-glance insight into consumer perceptions of your competitors’ products
Filter reviews by date, site, action taken or rating
Track overall activity to gain big-picture insights into NPS (Net Promoter Score), product perception, review trends, and review site activities.
of customers will hesitate to purchase from a business that has negative reviews
of customers read online reviews before buying an item.
of unhappy customers will make repeat purchases if a product issue is resolved quickly & efficiently.
Online Retailers Covered
(more added all the time)