Twitter and Facebook customer service for families caught up in holiday mishaps
supporting and sharing creativity
we're here for you girls (and boys)
We help you create social customer experiences that improve brand loyalty, boost customer satisfaction and ultimately increase sales.
Out of hours, weekends, 24/7?
With 600 people across 35 countries, speaking 40+ languages, we can take away the pain.
86% of customers will pay more for a better customer experience. Let us help you stand out from the competition.
We can provide 1st, 2nd and 3rd line support, crisis comms and event management.
95% of dissatisfied customers tell others about their bad experience.
adverse events, content & community management
1st & 2nd line support, escalation & resolution
high volume moderation & crisis management
community management, content & escalation
20 agencies consolidated into icuc.social
strategy, insight, social customer service & content