social customer experience

the front line of your brand's

Thomas Cook

award winning social customer service

Twitter and Facebook customer service for families caught up in holiday mishaps

Sony

pan-European customer care

supporting and sharing creativity

L'Oréal

don't have a degree in beauty?

we're here for you girls (and boys)

We help you create social customer experiences that improve brand loyalty, boost customer satisfaction and ultimately increase sales.

Out of hours, weekends, 24/7?With 600 people across 35 countries, speaking 40+ languages, we can take away the pain.

86% of customers will pay more for a better customer experience. Let us help you stand out from the competition.

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We helped Thomas Cook win Airline Customer Service of the Year

We can provide 1st, 2nd and 3rd line support, crisis comms and event management.

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95% of dissatisfied customers tell others about their bad experience.

10 years improving social customer service with the world’s largest brands:

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L’Oréal
5 brands
adverse events, content & community management

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Thomas Cook
Multiple platforms
1st & 2nd line support, escalation & resolution

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Activision
5 years+
high volume moderation & crisis management

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ACCA
Accountants rock!
community management, content & escalation

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Sony
20 agencies consolidated into icuc.social
strategy, insight, social customer service & content