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community management 2017-02-23T16:46:44+00:00

community management

safety and connection

BBC

moderation at the highest level

10 years in partnership with the world's largest broadcaster,

creating a world-class user experience

Disney

24/7, 365 moderation

we provide 24/7, 365 moderation for the Happiest Place on Earth,

keeping Disney and their community safe around-the-clock

Starbucks

global moderation

moderating 18 international pages, with 16 in languages other than English,

for the world's largest coffeehouse company

Oreo

moderation for the world's favourite cookie

moderating 30,000+ comments every month on the OREO Facebook page

Sony

pan-european social media management

strategy, content and community management across 23 markets

We provide safety for your brand and create connections with your audience, day-in, day-out.

Millions of messages moderated every single month for the world’s largest brands and organisations.

13 years’ experience, 600 people, 50 languages, 24/7, police checked, award winning, great to work with.

Our moderation team have over 2000 years of combined experience

We only use native speakers and match our community manager’s interests to each and every project.

Life skills, attention to detail and patience – the three laws of hiring great community managers.

We have increased engagement rates for world leading brands:

L’Oreal
5 brands
adverse events, content & community management

NSPCC
child safety
moderation and community management

Activision
5 years+
high volume moderation & crisis management

Channel 4
10 years service
moderation, insight and engagement

Sony
20 agencies consolidated into icuc.social
strategy, insight, social customer service & content