community management

safety and connection

BBC

moderation at the highest level

10 years in partnership with the world's largest broadcaster,

creating a world-class user experience

Disney

24/7, 365 moderation

we provide 24/7, 365 moderation for the Happiest Place on Earth,

keeping Disney and their community safe around-the-clock

Starbucks

global moderation

moderating 18 international pages, with 16 in languages other than English,

for the world's largest coffeehouse company

Oreo

moderation for the world's favourite cookie

moderating 30,000+ comments every month on the OREO Facebook page

Sony

pan-european social media management

strategy, content and community management across 23 markets

We provide safety for your brand and create connections with your audience, day-in, day-out.

Millions of messages moderated every single month for the world’s largest brands and organisations.

15 years’ experience, 600 people, 50 languages, 24/7, police checked, award winning, great to work with.

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Our moderation team have over 2000 years of combined experience

We only use native speakers and match our community managers’ interests to each and every project.

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Life skills, attention to detail and patience – the three laws of hiring great community managers.

We have increased engagement rates for world leading brands:

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L’Oréal
5 brands
adverse events, content & community management

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NSPCC
child safety
moderation and community management

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Activision
5 years+
high volume moderation & crisis management

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Channel 4
10 years service
moderation, insight and engagement

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Sony
20 agencies consolidated into icuc.social
strategy, insight, social customer service & content