Keith Bilous and Maurice Gingras founded ICUC in Winnipeg, Canada and Dominic Sparkes and Jasmine McGarrfounded Tempero in London, England. Within months of each other, two companies had been created that went on to build the community moderation industry on different sides of the Atlantic.
As demand grew and social media evolved, both companies services expanded to encompass full service social media management and in 2011 such a product set attracted the attention of Aegis Media/iProspect who bought ICUC to bolster their ambitions in digital media in the US. Three years later, Dentsu Aegis Media acquired Tempero to increase ICUC’s footprint in EMEA.
Bringing us to date, 2016 saw the creation of icuc.social – the formal rebrand of both ICUC and Tempero and with over 600 people, in 35 countries, covering 50 languages 24/7, it is safe to say we are prepared for the next step in our journey – creating genuine common ground between brands and audiences across communities and social media.
We are a people powered organisation. Over 600 people in 30 countries create an engine that powers enterprise-level social media management. We have people from every walk of life and we harness that diversity to match our clients.
Add in our capability to cover any language you need and you have a resource that looks after your social spaces with real passion and indigenous knowhow.
Our management team is tasked with creating a truly unique working environment. One that offers flexibility for our clients and work/life balance for our team. Happy people create better work and we have a staff turnover that is less than a third of most agencies in the digital industry.
Rockstar. Keith is the fiercely proud and outspoken leader of the ICUC team. He is on a continued quest to keep making ICUC into one of the most remarkable companies the world has ever seen. We wouldn’t get in his way if we were you.
Our business wouldn’t be where it is if it wasn’t for Maurice (it’s true). As CFO for ICUC, Maurice is the keeper of the keys for all things budget and finance, and ensures ICUC is always working to our highest capacity. Maurice keeps our wheels turning around-the-clock.
Jan is the definition of a hard working, committed and competitive leader. Probably has something to do with her upbringing on a farm in the shadow of the Rocky Mountains. She has been with ICUC since its very first years and continues to blaze trail.
Jay is a social media growth expert and defender of brands. A quintessential out-of-the-box thinker; he loves helping organizations build sales machines that drive predictable revenue. While heading up customer solutions is his job by day, Jay loves to spend time with his family bribing them to be 49er fans.
Jenna helps transform client needs into reality through the integration of people and technology. Her energetic spirit is contagious, and her adventures rock climbing, mountaineering and surfing keep our teams inspired.
Sherry lives and breathes Client Service KPIs and Best Practices. She leads Account Managers and Project Managers guaranteeing retention, growth and excellence in service delivery. Being an AdWeek featured author proves she knows what she’s talking about!